Shipping and Returns
x1. Return and Exchange Policy for Physical Goods
Applicable conditions
✅ Returns and exchanges accepted: size discrepancy, color difference, non-customized products
❌ Returns and exchanges are not accepted for items with cut labels/care tags, signs of wear, or custom items.
⚠️ Special note: The seller shall bear the shipping cost for quality issues (such as damage/wrong delivery)
Time limit
⌛ Recommendation: Apply within 7-14 days of receiving the product (adjusted according to the target market, such as the EU must comply with the 14-day regulation)
Freight Responsibility
➰ Return due to buyer's reasons: Buyer pays for round-trip shipping
➰ Seller's responsibility (such as wrong delivery/defective): Seller bears the shipping cost
2. Digital Products Policy
📢 Clearly marked: Digital templates (PDF/design files, etc.) are not returnable or exchangeable once downloaded due to their reproducibility.
💡 Additional information: Provide a clear product preview (such as a size chart/rendering) to reduce disputes
3. Customized Product Exceptions (Physical and Virtual Digital Products)
✂️ Emphasis: Customized products (such as personalized designs, patterns/special sizes) cannot be resold and are not accepted for return or exchange
🔍 Recommendation: Require buyers to sign an electronic confirmation before order confirmation
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